Managing The Difficult Patient And Family

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  • Author
    Teresa Sanderson, RN, CCM
  • Video time
    60 Minutes
  • Post Test
    Required
  • CE Credit
    1.0 contact hour


Nurses Feed Their Young is approved as a provider of continuing nursing education by the Florida State Board of Nursing. Florida Board of Nursing Provider Number: 50-42784.

Course Description

An acute hospitalization is one of the most stressful events patients and caregivers can experience. Many times the patient, caregiver or both can be irritable and anxious. Nursing workloads are also high and very stressful with many nurses struggling to get all of their patient care tasks completed on time. In this perfect storm of high stress patients and caregivers may lash out verbally due to fear, anxiety and other stressors. When nurses are unprepared to respond with emotional intelligence to these situations, patients and caregivers are often labeled “difficult.” When that happens the patient and family lose access to their nursing team support. This presentation has been developed to assist nurses with innovative communication strategies to de-escalate emotionally driven communication and foster ongoing caring relationships.

Course Lessons

Teresa Sanderson, RN, CCM

A veteran RN and nursing leader with 3 decades of experience, Teresa Sanderson leads with authenticity and the heart of a servant. She believes nursing leadership is responsible for creating a culture and environment where nurses can succeed and practice with excellence. Teresa is working to transform nursing culture from one where “Nurses eat their young” to one where “Nurses FEED Their Young (NFTY).” A licensed and certified trainer of the B.A.N.K. Methodology, she trains healthcare organizations, nursing leaders and nurses on emotional intelligence, applications of personality science to nursing, and recruitment and retention strategies. Sanderson is an author, speaker, nurse entrepreneur and homesteader. 

She resides on a homestead in rural Northeast Kansas with her husband, livestock and honeybees. Contact her at hello@teresasanderson.com